Terms of service

1. About Merchsweden

Merchsweden is a Swedish online retailer based in Västerås. We do not have a physical shop. You can shop at merchsweden.se and reach us via the contact form or kontakt@merchsweden.se. Company registration number: 559171-5999. VAT registration number: SE559171599901.

2. Orders, delivery and returns

Our purchase and return terms describe orders, prices, the 40-day return period, statutory withdrawal rights, exchanges, complaints and refunds. Delivery times, PostNord Service Point, priority delivery and free shipping are covered in the shipping policy. Pre-orders are also described on the pre-orders page.

3. Personal data

We process the personal data needed to handle your order, deliver your products and help you with enquiries. Data may need to be shared with payment providers and carriers, for example, to complete the purchase. Information about which data is processed, why it is processed and your rights can be found in our privacy policy.

To offer Klarna's payment methods, contact details and order information may be shared with Klarna. Klarna processes the data in accordance with its own privacy notice.

4. Cookies and your choices

We use cookies and similar technologies for the online shop's functions and, where applicable, analytics and marketing. You can make your choices in the website's cookie settings. Read more about processing and your choices in the privacy policy.

5. Changes to the terms

We may update the terms and will publish the new version here. A purchase is governed by the terms in effect when you placed the order. Changes do not restrict your rights under mandatory consumer protection law.

6. If we cannot reach an agreement

Please contact us first so we can try to resolve your issue together. If we cannot reach an agreement, you can contact the Swedish National Board for Consumer Disputes, ARN. We follow ARN's recommendations. You can also read more about your rights at the Swedish Consumer Agency.

Swedish law applies to the terms. This does not affect the protection you have under mandatory consumer protection law in your country of residence.