Pre-orders

How pre-orders work

When you pre-order a product from Merchsweden, you are ordering an item that we do not have in stock for immediate delivery. Instead, we source and purchase the product for you through our network of suppliers.

Here's how it works

1. You place your order
   Order the product as usual on merchsweden.se.
2. We headhunt the product
   We search for the product through our network of carefully selected suppliers.
3. We purchase the product for you
   Once the product has been located, we purchase it and ensure it is sent to our warehouse.
4. We inspect the product
   When the product arrives at our warehouse, we check its quality and authenticity before it is forwarded to you.
5. Your order is shipped
   After inspection, your order is shipped using the shipping method you selected at checkout.

What does the green dot mean?

If a product variant has a green dot, it means the product can be delivered within approximately 1–3 business days.

 

Updates on your order

We will keep you updated via email throughout the order process.

If you have any questions about your pre-order, you are always welcome to contact us at kontakt@merchsweden.se. Please include your order number so we can assist you faster.

 

Cancellation and returns of pre-orders

If you wish to cancel or return a pre-ordered product, please contact us at kontakt@merchsweden.se with your name and order number, and our team will assist you further.

When refunding a cancelled or returned pre-ordered product with a value exceeding SEK 6,001, a handling fee of 10% of the refund amount will be charged.

 

Payment with Klarna invoice

If you choose Klarna invoice, the invoice will only be sent when the package leaves our warehouse and is on its way to you.